Privacy Policy

At Torny, your privacy, trust, and peace of mind are our top priorities.
This Privacy Policy explains how we collect, use, and protect your personal information when you browse our website or use our services (collectively, the “Services”).

By accessing or using Torny, you agree to the practices described below.

🔍 Information We Collect

We may collect the following types of personal information to provide and improve our Services:

Contact Information
Name, email address, shipping & billing address, phone number

Payment Information
Card details, billing information, and transaction history
(Processed securely through trusted payment partners.)

Account Details
Username, password, preferences, saved items

Order Activity
Products viewed, added to cart, purchased, or returned

Device & Technical Data
IP address, browser type, device identifiers, session and analytics data

Communication Records
Emails, customer support messages, feedback, and survey responses

🛠 How We Collect Information

We collect your data through:

Directly from You
When you place an order, create an account, subscribe to our newsletter, or contact customer support.

Automatically
Through cookies, tracking pixels, and analytics tools that help us understand user behavior and improve your experience.

From Third Parties
Including payment processors, delivery services, and marketing platforms that interact with our store.

🎯 How We Use Your Information

We use your data to provide a smooth, secure, and personalized shopping experience. This may include:

  • Processing, fulfilling, and delivering your orders

  • Providing order updates and customer support

  • Personalizing content and product recommendations

  • Sending promotions and exclusive offers (optional — you can unsubscribe anytime)

  • Improving website performance and user experience

  • Preventing fraud and enhancing security

  • Meeting legal, regulatory, or tax requirements

🤝 Sharing Your Information

We only share your data with trusted third parties that help us operate effectively:

Payment Providers – To securely process payments
Shipping & Logistics Partners – To deliver your orders smoothly
Marketing & Email Platforms – To send newsletters, updates, and exclusive offers
Legal Authorities – Only when required by law

✅ We do not sell or rent your personal information — ever.

🍪 Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences and login status

  • Keep your shopping cart active

  • Analyze traffic and improve user experience

  • Personalize recommendations and marketing

You can disable or manage cookies at any time through your browser settings.

🚫 Children’s Privacy

Torny does not knowingly collect personal information from children under 16 years old.
If we discover that such data has been collected, we will delete it promptly.

🔐 How We Protect Your Data

Your security matters. We use advanced technical and organizational safeguards, including:

  • SSL encryption for all transactions

  • Secure servers and firewalls

  • Restricted access to sensitive information

⚠️ While we take every reasonable precaution, no online system is 100% risk-free.
We recommend using strong passwords and keeping your login details confidential.

🧾 Your Privacy Rights

Depending on your region, you may have the right to:

  • Access your personal information

  • Request corrections or deletion

  • Object to certain processing activities

  • Request a copy of your stored data

  • Opt out of marketing communications

To exercise these rights, simply contact us — we’re here to help. 🐶💙