Return Policy

To request a return, please ensure the following conditions are met:

✅ Return Eligibility

  • The item must be unused, undamaged, and in its original condition

  • All tags, labels, accessories, and packaging must be intact

  • You must provide a valid proof of purchase, such as an order confirmation or receipt

⚠️ Returns sent without prior approval will not be accepted.

Once your return request is approved, we will provide you with a return label (where available) and simple step-by-step instructions on how to send the item back.

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Our team will resolve the issue by either:

  • Sending a replacement, or

  • Issuing a full refund once the issue is confirmed

Your satisfaction is always our top priority.

🚫 Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned:

  • Opened or used in-ear devices (e.g., earbuds)

  • Items with visible wear, damage, or modifications

  • Personalized or custom-made products

  • Final-sale or “non-returnable” labeled items

  • Activated software licenses or digital content

If you are unsure whether your item qualifies, please contact us before returning anything.

🔄 Exchanges

Want to exchange your item?

The easiest process is:

  1. Request a return for your original item

  2. Once your refund is processed,

  3. Place a new order for the product you want

This ensures faster handling and guarantees availability.

🇪🇺 EU Customers – Right of Withdrawal

If you are located in the European Union, you are entitled to a 14-day cooling-off period.

Within these 14 days, you may return any unused item for a full refund, no explanation required.

Conditions:

  • The product must be unused and in its original packaging

  • Proof of purchase is required

(This does not affect your statutory rights.)

💰 Refunds

Once your return is received and inspected, we will notify you via email.

If approved:

  • Your refund will be issued to your original payment method within 10 business days.

🕒 Note: Some banks or payment providers may require additional time to post the refund.